Frequently Asked Questions
Answers to the most common questions about our services and products
General
Where is Al Baraka Mall Awlad El Garhy located?
We are located in Madinaty B2, opposite Al Tawheed Mosque, New Cairo. You can easily reach us from all Madinaty areas.
What are Al Baraka Mall's working hours?
We are open 7 days a week from 8:00 AM to 11:00 PM. You can order online 24/7.
Products
What products are available at Al Baraka Mall?
We provide fresh vegetables and fruits, fresh slaughtered meat and poultry, grocery products, dairy, bakery items, and many other products.
Delivery
What are the delivery areas?
We deliver to all Madinaty areas without exception. Free delivery for orders above 200 EGP.
How long does delivery take?
We deliver within 60 minutes of order confirmation. During peak hours, it may take up to 90 minutes.
Is delivery free?
Yes, delivery is free for orders above 200 EGP. Below that, delivery fee is only 20 EGP.
Can I schedule a delivery time?
Yes, you can choose your preferred delivery time when completing the order. We offer slots from 9 AM to 10 PM.
Orders
How can I order from Al Baraka Mall?
You can order through our website elbarakamall.com, call 01020785000, or visit our store directly.
Can I cancel or modify my order?
Yes, you can cancel or modify your order before it's out for delivery. Call us immediately at 01020785000.
What is the minimum order amount?
There is no minimum order amount. You can order any amount, but free delivery is for orders above 200 EGP.
Payment
What payment methods are available?
We accept cash on delivery or electronic payment via credit cards and e-wallets.
Quality
How do you ensure product freshness?
We get vegetables and fruits daily from reliable sources. Meat is freshly slaughtered every day. We inspect all products before delivery.
What if I receive a non-fresh product?
We commit to the highest quality standards. If you receive any non-fresh product, call us immediately and we will replace it or refund its full value.
Is the meat halal and islamically slaughtered?
Yes, all meat and poultry are 100% halal and islamically slaughtered under certified veterinary supervision.
Offers
Do you offer promotions and discounts?
Yes, we offer weekly promotions on selected products. Follow our website and Facebook page for the latest offers.
Do you have a customer loyalty program?
Yes, we offer reward points for every purchase. You can redeem points for discounts on your future orders.
Support
How can I contact customer service?
You can call 01020785000, message us on Facebook, or visit our store directly. We are available from 8 AM to 11 PM.
Can I request a product not available on the website?
Yes, call us at 01020785000 and we will try to provide the product for you as soon as possible.
Safety
Do you follow health and safety standards?
Yes, we adhere to all health and safety standards. All our staff are trained in proper food handling.
Are products inspected by the Ministry of Health?
Yes, all our products undergo regular inspection by relevant health authorities and we have all necessary licenses.